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We offer several shipping options. Standard delivery within Bulgaria takes 2-3 business days. Express delivery is available for 1 business day. All orders include tracking information so you can monitor your shipment in real time.

Yes, we ship to many European countries. International shipping times vary depending on the destination and selected delivery method. Please contact us for a shipping quote to your specific location. We handle all customs documentation for you.

We accept all major credit cards (Visa, Mastercard, American Express), bank transfers, and PayPal. Your payment information is secure and encrypted. You will receive an order confirmation and receipt via email immediately after purchase.

Yes, we offer a 30-day return policy on all unopened products in original packaging. If you received a damaged item or have any issues with your order, contact our customer service team immediately. We will arrange a replacement or refund quickly.

Store tea in an airtight container away from light, heat, and moisture. Keep it in a cool, dry place—ideally at room temperature. Avoid storing tea near strong odors as it can absorb aromas. Each tea variety has specific storage recommendations, which we include with your order.

Yes, we source all our teas directly from premium tea gardens across China. We work with established growers and producers to ensure consistent quality and authenticity. Each batch is carefully selected and tested before being packaged for our customers.